• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area

The ideal candidate should have the following:

• Education / Qualifications: Diploma in public administration / Equivalent certification
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills
• Ability to work a switchboard

Key Competencies

• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Stress tolerance